All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. What are your thoughts on travelling with BA at the moment? Ive been banned by Uber, but I can still drive for them! Here's what can you do to speed things up, The memberships are costly and have no value, proven methods for fixing any consumer problem. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. It should have been able to do it automatically. (Well, the prices are eye-wateringly premium at least!). at We wait and see if his message delivers. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. Will we get our case back? I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. Just returned from a trip to the Maldives, our First back Club World. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. Ive Gold status and like you, Ive stayed loyal and forgiven a lot of bad practice in the name of Covid (including warm white wine in a paper coffee cup travelling first from Barbados). Under: "this week I have briefed teams across the airline to do all they need to, to tackle the issues we know you're facing so we don't let you down" . Fly from DUB to LHR, the LGW to SJO ? I do like to order the food via the app. Seems to me BA are light years away from matching the service and quality of their competitors . Eversource Gas says I have a leak. This meant you normally got the experienced crew in first and club. I cant see them ever being premium again and will only fly with them if their prices arent premium. Im retired. TLFL has an exclusive partnership with GTC, one of the worlds largest collections of independent luxury travel agents. Every aspect of this strategy is to help make your journey more seamless and enjoyable. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. 2.5K for 2. I had to stop reading because there is so much. at 4. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. Its a nice to have for me as I think there are more pressing issues. Their smiles and their enthusiasm to . Wow! John became Chief Information Officer (CIO) in September 2019. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. I was just a humble Economy passenger, but our party of 4 used the lounge which is the current BA offer at Gatwick North beforehand and it exceeded our expectations excellent range of food and drink, and the Library was a lovely peaceful area. FGE, Associate Director, Global Field Excellence at Alnylam Pharmaceuticals Southwest just got a one-two punch for its holiday misdeeds. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. I love the First Wing. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. They are now too far behind the world leaders to catch up. over 7K for 2 people. Nobody answers the phone. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. Even if Virgin & BA were on par with my experiences I would still choose Virgin. BA are holding millions of our cancelled Avios point bookings and tax money. We get a lot of complaints about British Airways. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. Theyll take a while but they do get back to you eventually. Thats not good. Julio Rodriguez was appointed IAG Interim Director of Strategy in October 2022. Experience British Airways 18 years 10 months Assistant to the Chairman &. The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. Wine was ok but champagne nearly ran out which did not impress my wife. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). He reportedly earns 3-8 million USD in annual compensation. Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. Still waiting. This isnt all down to the staff, but there seems to be a malaise over BA where there is no ambition to make a really positive customer experience. The man needs to study and digest all this criticism! Recent years have seen my patience and loyalty to BA severly tested. Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. Were always here to help. Disagree that exclusive table serviceelays but not should stay. But they are missing the point, Ive lost count of the amount of times I have booked a Club Suite only to have it changed nearer the time. I still havent received the double tier points (now 61 days and counting). Lynne is a non-executive director of Ofgem, the UK energy regulator. (Well, the prices are eye-wateringly premium at least!). Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. No choice in what is provided except that it is gluten free. In that role Adam oversaw British Airways' worldwide commercial activity including marketing, pricing and revenue management, distribution strategy, website, call centres and digital strategy, the worldwide sales force and the Frequent Flyer Programme. If you missed out or didnt get offered one then it may have been because we are still not flying with a full crew compliment and in a full club cabin I have known times when there are only 2 of us trying to get pre departure service completed against a stream of WTP and WT passing through the cabin. Also cabin crew, you are attracting a following. Cant say Im looking forward to the return leg. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. The jurys still out for me. 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. We know that for many months now weve been asking you to be patient with us. Remember Margaret Thatcher covering the tail fin? We know change starts from within. The south lounge in T5 was at least not overcrowded; but the choice of food was pretty limited and uninspiring. In spite of all of this, yes it still has to do much better. Waste of time. Get contact details including emails and phone numbers We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. Book through GTC to receive extra perks on your booking at no additional cost. Complete shambles of an organisation. At least, BA, get the carpet cleaners in there as its disgustingly dirty with stains all over. She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Sarah graduated from Newcastle University with a BA(Hons) in History. Every time? Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. Plus, it's the end of the semester and we're throwing a party! I thought the offer of double tier points for BA holiday bookings was a nice gesture, particularly after having several flights cancelled when flights were consolidated. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. Disagree that everything should be automated. What should they improve? There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Id also like to see a proper chat function that works properly. Previously he served as IAG Head of Corporate Strategy and IAG Head of Commercial Strategy from October 2017. There is no element of luxury or premium to most of the meals. British Airways often responds to customer feedback or third parties. Staff advised everyone to do it online. Pretty impressi, Room with a view at @jumeirahsaadiyat. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. Flew BA club Europe both ways. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. Companies don't like to give your money back especially if it's a fee. How to get through to an operator: press 3 for a representative. An airline you can trust and rely on and that offers great customer service, with someone always available to help. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Id love to support our National Carrier but not until they up their game and become competitive too. Is this British Airways flight bad enough for you? Hi Michele. Management Consultant I Board Member I Board Committee Member, Director-Sales Marketing at Vana, Dehradun, India, Performance Engineer | Senior Enterprise Technical Architect | TOGAF 9.2 Certified, HR Business Partner at Wargaming 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. Cairo in BA business is a five hour flight in an economy seat with no inflight entertainment and a small meal. A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. Sean first joined British Airways in 1998, where he began his career as a financial analyst. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';}(jQuery));var $mcj = jQuery.noConflict(true); You can read how we look after your data here. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. If there are any positives to come from the past year, one of them is our ability to innovate. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). Baggage tracing has been talked about for a long time. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. Over the years I have written to various Customer Experience Directors at BA about short coming in their service in premium cabins. Have an e voucher and trying to use. Mon 12 Oct 2020 at 04:04. It got worse at the gate, when having invited group 1 and Club to board. Did you appreciate Seans email? Please dont say it is Covid related?! Not a lot of selection & a few sandwiches & cake for a lighter bite is not good enough. In-depth interview with new British Airways CEO Sean Doyle British Airways, the national carrier of the United Kingdom and subsidiary of International Airlines Group (IAG), is a founding member of the oneworld alliance and has a number of joint ventures, including across the Atlantic, to Asia and with Qatar Airways. Per - Bolivia Total agree on ridiculous prices. Its haphazard, inconsistent and erratic. Sean Doyle works in the Airlines/Aviation industry. I agree about service times and I dont get BAs obsession with hand running things. Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. I believe that it will and we can be proud of our National airline again. Its now better flying Egyptair! Not even a general tv screen showing a map! [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. Full service food and beverage even through Covid. I have read all of the above and would like to offer a counter-balance. Copyright 2021 - 2022 AviationSource LTD. All Rights Reserved. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM It will be interesting to see what he calls choices being improved are. at # Paying for business class seats when status does not allow or your not a BA member IMHO there is no need to increase the cost to cover the price, the price of a business class seat is high enough to cover it, just ridiculous to expect people to pay for a seat when your spending 3,4,5,6 or even 7K for a seat. 1. The South lounge service was laboriously painful, and the food service station was probably a fair comparison. our privacy policy and advertising disclosure here. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. This took 1 hour to sort, surely an extremely inefficient method. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Over the last few months I have moved from Tokyo to Cairo. Crew are not keen to return to a full service as its extra work. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. A weak excuse/ apology now is just too little too late BA. HOWEVER, it is the INTANGIBLE resource that cannot be copied or replicated easily: their PEOPLE- and BA have done an amazing job at destroying this unmatchable element of what BA SHOULD be about. Ive just checked flights to BNA in May 6k for 2 return in Club. Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. We can help. Contact over 250M professionals instantly by email or phone. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Yes the double tier points offer has been a bit of a disaster. Our outward was also in club with single plate offering of curry. They used to have a seniority system which allowed those most experienced to choose which position to work first. Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. It actually doesnt involve that much expenditure . Sean Doyle. Meanwhile, euro travellers were asked to remain cosily seated. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. Completely agree re worry about needing to contact and not being able to. Now they have done away with that system so its a free for all. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: million verified professionals across 35 million companies. And so do my family. Been looking at booking a few flights and was amazed at how much BA are asking. Marco became Chairman and Chief Executive Officer of Vueling in September 2020, after being Chief Commercial Officer of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the transformation process to restore profitability and future sustainability of the Spanish airline. On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. While British Airways are indeed the ones making the decisions on how to manage their call centers and customer support lines, constantly changing rules and at times a lack of clear direction for the UK Government on what their rules and restrictions would be on COVID-19 over the last 2 years. IT Department. Choices of food and wine run out before they get to you. Airbnb banned me because I used to live in Russia. We recently took a 4 hour delayed flight in Club to Nairobi.
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