Those looking for some casino action can find games for all levels of experience as well as complimentary lessons. Yes. With our onboard gifts and shipboard credits, you can let someone special know how much you care. The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. Active-Air traffic controllers, Air Marshalls, FAA & TSA employees regardless of flight benefits. Once your deposit has been made, you can sign up for EZpay any time a month or more in advance of your final payment date. Q What if I do not have an email address or do not wish to provide my email address? Does have it all specialty dining include the gratuity? If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. FOR NON-U.S./NON-CANADIAN CITIZENS: Holland America highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please keep in mind to change your settings for your credit card to World prior to the start of your cruise, even if your cruise is within Europe. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver's License. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Clearing your browsers cache and cookies may also correct the issue. Information for guests with disabilities can be found within the General Information section, while details regarding accessible transportation needs for transfers can be found under the Arrival Advice section. Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Registering a credit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Jacket and tie are appropriate for gentlemen, while ladies wear a cocktail dress or gown. To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA). Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Ambulatory Accessible Tickets are nontransferable and name changes are not allowed. about the Greenhouse Spa and Salon. The number of specialty dining experiences is determined by the length of cruise, and the restaurants vary per ship. For details regarding the Journey luggage program, please refer to the Alaska Land + Sea Journey tips document available at the Online Check-In start page. Please fax your letters to ourGuest Accessibility Department at 800-577-1731. For help finding your ideal . Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. On Dressy Nights women usually wear a suit, cocktail dress or gown and men wear a jacket and tie, dark suit, or tuxedo. Any discrepancies may prevent travel. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. ), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc. Central FL. A 3% service fee will be added to your onboard account for all cash advances. On board, everyone has the freedom to pursue their passions, their way. Direct ship-to-shore telephones are provided in each guest stateroom. Ik zie nl. As such, minors may not be left unsupervised on board the ship. Payment and Changes to Bookings - Family and Friends may now call 888-207-3536 directly to make payment or any changes to their reservation. We are planning: for 12-Day Iberian Adventure SHIP: NIEUW STATENDAM, DEPARTS VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. SIGNATURE BEVERAGE PACKAGE: A There are several benefits to having Express Docs: Q Are Express Docs available for all cruises? Please keep this in mind when packing. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. Please check with the shore excursion staff on board for the most accurate and up-to-date information. Global Positioning Systems (GPS) to precisely locate our position on the sea. We appreciate the relationship you have with your traveladvisor and want to assure you they will be credited for bookings made onboard, just let us know. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Are there any additional fees for using EZpay? Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund. Personal checks are not accepted on board. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators. A passport is still the preferred document. Thank you. Please note: Foreign currencies cannot be accepted or exchanged by the Front Office. As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. The Captain cannot perform legal ceremonies. Each package comes with a daily volume of data for a superior experience. Q Is there a deadline for completing the Online Check-in process and accessing my Express Docs? Children are welcome at our World Stage shows but must be accompanied by a parent/guardian and must be 18 or older to sit in the first two rows. View the complete list ofprohibited items. For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. All Family & Friends reservations must be new bookings only. A We have two convenient ways for you to obtain your luggage tags: Q Why does my luggage tag have a box with a number and letters in it next to the stateroom number? What attire should I pack for the Orange Party? Should you need assistance in locating this information, please contact ourGuest Accessibility Department. With very limited exceptions (such as our Panama Canal cruises), U.S. law prohibits a person from beginning their cruise in one U.S. port and ending it in a different U.S. port. In addition, we have select infant supplies available for purchase by advance order, including diapers, baby wipes, formula and baby food. Or you can do nothing at all. Restricted Fares: Full payment for air reservation is required at the time of air booking. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Use a check mark to point the choice where expected. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. For safety reasons, all infants sleeping in a portable crib must weigh 30 pounds or less, with a maximum height of 34 inches. Q I find some of the wording on my Express Docs is too small on the screen to read comfortably. Holland America Line assumes no responsibility for the items listed above. To set up EZPay, please contact your travel advisor or Holland America Line at. Hello We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. We celebrate a variety of holidays on board and offer special holiday voyages on every ship in late December. Family Staterooms Holland America's current fleet does not offer any designated family cabins; Koningsdam will offer the first. Ambulatory Accessible Traveler's checks may be cashed at Guest Services. without the from the ship to tender and/or from tender to shore. Group Rates. You may purchase these in advance of your cruise or after you embark. The Travel Well program encompasses all onboard health and safety protocols, including COVID-19 Guest Protocols and the additional measures Holland America Line is taking to enhance public health. Another option is to install Adobe Reader and set it to be the default reader for the Internet. For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: We recognize that for some people, a larger scooter may be essential. For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. Guests are responsible for verifying the actual requirements and recommendations at the time of sailing. Enjoy a seamless experience from ship to shore with a high-quality City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call. Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. hmo9_68? Bathtub with separate accessible transfer shower: Suite SY8068 We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Infants must be at least 6 months of age at the time of embarkation in order to sail. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 If the current available price exceeds the original airfare, the guest must pay the additional charge. For more information regarding passports and WHTI-compliant documents, please visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections. You may order hot water from our complimentary In-Room Dining service 24 hours a day. This should be done well in advance of travel at a Customs office near your home. Holland America Line does not recommend storing medication in any mini-bar. You may purchase these in advance of your cruise or after you embark. Accessible bathtub only: Suites SC6175 & SC6164 2.) Is the Have It All option available for a single person booking a Verandah cabin? These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. We recommend that you As our restart protocols continue to evolve, we have lifted the moratorium on oxygen concentrators and peritoneal dialysis effective immediately. Roll-in Shower and bathtub: Suites SC6175 & SC6164 Minors who are U.S. citizens should have an original, photocopy or certified original of their government-issued birth certificate or another form of proof of citizenship. Does this suffice? Guests must be 21 years of age or over to purchase or consume alcohol onboard. Instructions: 1. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Please note that you must register for an account in order to save your signatures and signed documents. We were told that gratuities were included by a Celebrity agent in our all included plan. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. The charge does not apply to payments made by debit card. We give you our exclusive bonus offers, plus all qualifying cruise line offers, plus all of the cruise line loyalty program benefits. After clicking the Print Boarding Pass button, the screen may read Loading. Look to the top right corner. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. A Once Online Checkin is complete, the booking is paid in full, and the cruise is approximately 45 days prior to departure, you may access your Express Docs online 24/7. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. For your convenience, a variety of optional beverage packages are available for sale to accommodate the varied needs of your family. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. Q Do I need vouchers for my transfers? If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV. Learn more about family cruises with Holland America Line. For guests with life-threatening food allergies, we ask that guests provide detailed information to ourGuest Accessibility Department by completing a Special Requirements Information (SRI) Form. Choose from more than 100 items, including a festive bottle of Champagne, specialty dining package, bouquet of flowers or an onboard credit. Mail is provided to the Port one hour before sailing. We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Well even take care of any flight changes if needed to join the voyage at the next available port of call. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. As You Wish dining is currently available on each of our ships. Learn how your crew will have the experience of a lifetime cruising with Holland America Line. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. I also like a port wine with my dinner (dessert) does Holland America carry any Ports or fortified wine? signNow has paid close attention to iOS users and developed an application just for them. Build your entire vacation, including flights, ship transfers, excursions, and all your hotel needs before or after your cruise, all with one hassle-free phone call. We cannot guarantee fulfillment of any items ordered less than 90 days prior to sailing. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. Please call 888-207-3536 afterwards your booking is confirmed to discuss the options. You do not need to include suffixes on your airline reservation. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). In your stateroom you will find laundry bags and price lists conveniently located in your closet. The bed can be converted upon request to 2 twins if full compliance is not needed. 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