great jones property management great jones property management

They have refused to release the funds they kept in reserve for the properties. When I called this out in my email back, I got no response. I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. Hahahaha. Hi Elishia Miller, we appreciate your honest review. Rent and bills were still due though. Contact our Indianapolis Leasing Team at leasing@greatjones.co. I submitted a work order and called. And They did not that in order. So property investors can thrive. I found the new listing for our property being rented out for almost $200 more than we paid, and in the pictures they rented the house out with the washer and dryer we left behind, we well as the closet systems that we installed while living there, because the closets had no racks or shelves. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. This was confirmed by my tenant. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. In everything we do, we want to change property investing and management for the greater. The entire floor is uneven and needs to be fixed. Most landlords require that you make 40 times the amount of monthly rent. ********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. From vintage to luxurious, along with the quality . At Great Jones, our mission is to deliver software & services to the several trillion (!) Our goal is to have this repaired completed as soon as possible. So residents can love where they live. They do not return phone calls, emails or even a registered letter. I then decided to move out and here is where the problems come. July I noticed a warter leak in my walk-in closet coming from behind the wall. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. Hi LT, we appreciate your honest review. HE PREFORMED NO WORK AT ALL. This amount to pay for the final repairs was taken our of the reserve. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. It has been 4 nights. With this parts of the home floor buckled with the most in the bathroom and kitchen. As a landlord I am so disappointed that I select Great Jones as my property management company. Well guide you through the process. Hi Kaeleii Riser, we appreciate your honest review. Our founders have previously built leading digital products for millions of modern consumers. I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. All our buildings are located close to public transportation, shopping, dining, outdoor recreation, entertainment, hot spots of Chicago nightlife, and have easy access to the lakefront. No wiggle room or understandings. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. The issue here is not with scheduling no matter how you try to push it off as that. Save your money and sanity! I contracted with Great Jones as a property manager in August 2021. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. As a property owner, I am very disappointed with the level of service provided by Great Jones. They barely answer the phone, and when they finally get you a Property Manager- they dont know which homes have already been leased. International Association of Better Business Bureaus. It was summer time. Great Jones is building the modern operating platform for the residential rental asset class. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Find out how we combat fake reviews. A minimum of three (3) years administrative/technical experience and knowledge of property physical systems. Reply from Great Jones Property Management. Paid rent on time no issues. Big mistake! I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. Avoid at all costs. No contact from them at all. We use dedicated people and clever technology to safeguard our platform. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. And of course this company charged my mother! We have not been successful after multiple attempts (emails and phone calls). Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We went around Great Jones. We would like to have a better understanding about your experience, please reach out to us at info@streetlane.com so that we can do our best to resolve this with you. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was told breed restrictions after paying app fee. SO TERRIBLE DO NOT RENT FROM THEM!!! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is ridiculous that this company would allow such a scam to an elderly person. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. As a matter of policy, BBB does not endorse any product, service or business. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. But anywho I do not recommend! ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Hello ***** and thank you for your message. When the plumber came there was no leak any longer. Complaint: ******** Thats right they charging me fees when theyre no longer managing the property.This company has shown they are not only incompetent of effectively managing a property. I don't know if Great Jones is in this. Horrible company with the worst customer service I have ever experienced in my life. Feel free to reach out to us if you need anything. Great Jones decided that it is much easier to charge owner than tenants as they already left. Walk-in payments are not accepted at any of our locations. No water for first week here at property. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. Please believe me when I say that every single 1 star review is absolutely true. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. scheme but as my property manager it is their duty to verify completion of work. We are moving out due to post hurricane *** damages and they are selling the home and. I am rejecting this response because of the following: Please see dates of attachments. As resolution, I expect a refund for the services not rendered, mismanagement and the poor workmanship otherwise I will pursue other avenues for reparation. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. Now great jones is trying to recoup the money they spent on the air conditioner unit for damages to the home. What to do and what not to do. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. I am not sure how old that carpet is as it was peeling up all through my residence. We are owed our full security deposit of $1107. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. View contacts for Great Jones to access new leads and connect with decision-makers. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. Thanks for everything. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. His response time was fast and effective and he help me land my home. Reply from Great Jones Property Management. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Now I also have to spend money on attorneys to get my money back from them. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Tica Byrd, thank you for sharing your positive experience! With an unemployment rate of 2.7%, the city has experienced incredible economic growth. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. He sold the property to Great Jones, who vowed to continue great service without any adjustments. Despite me telling them not to keep reserves on file. The listing was on Facebook marketplace, and they people running it had no active account. At this time we are monitoring this work order. Great Jones is terrible, dishonest, sloppy, super unprofessional. I moved out of a Great Jones Managed apt. Customer Reviews are not used in the calculation of BBB Rating. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. This is very frustrating and unacceptable! Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. It goes against our guidelines to offer incentives for reviews. REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. It asked for my social security which I was not comfortable with. I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. Verification can help ensure real people write reviews about real companies. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. Verification can help ensure real people write reviews about real companies. Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. I had an anticipated move in date of the 19th of November. Hi Kathy Robinson, we appreciate your honest review. Co-ops are stricter and may require a personal interview. Some co-op boards may only meet once a month or even once every 2 months. As a landlord I am so disappointed that I select Great Jones as my property management company. Very pleased with Great Jones property management. This has been a disaster. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The entire experience from the first day they have been impossible to contact. Please understand that we did not held $1000, you did not have enough funds for the $2k reserve. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. When I finally get a response, my questions are often left unanswered. We are awaiting our documents to sign our lease to our new home. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. For too long, property management has been something to endure, not enjoy. We will reach out to you directly and do our best to resolve this with you. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thanks. They took over Mgmt of a home I had been renting for years. Useful. We were never truly satisfied with their services but continued for sake of convenience. All Rights Reserved. I work from home and have disabilities. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. Where the organization is headquartered (e.g. I was very skeptical to this being a scam considering it was too good to be true but Im desperate so I went to check it out. I've been trying to reach Great Jones since 9/19/22. If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. With this situation my living conditions were unacceptable and unlivable. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Copyright 2023 Great Jones Realty. The application fee costly $50. Find out how we combat fake reviews. I also paid my rent on time every month. Great Jones is a residential property management company. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. I received an approval email on or about the 25th. I have yet to hear from Great Jones yet they can contact me for the over due rent. They lack communication between departments, which just leads to nothing happening until you pester them enough. leasing@greatjones.co or (239) 201-2164 Own rental property? Grace Property Management. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. 4.6 miles away from B Jonesinvestmet. Unfair business practices. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. I'm sure no licensed inspector has been in this unit. You can reach the regional manager directly only before you sign the contract. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. The application & $50 for fee was submitted on Feb17th 2022. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Hi Brandi, we appreciate your honest review. Hi Al 2, we appreciate your honest review. The application fee costly $50. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. BBB Business Profiles are subject to change at any time. The application & $50 for fee was submitted on April 12, 2022. We discontinued service March 18th, 2022. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). The worst. I see that the check for $420.00 was processed on 10/17/2022 and will be mailed out to your forwarding address. We're raising the bar for annual rental management. Tips to Raise your Home Value at any Price Point, Moving a Family: The Complete Guide for Parents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Grow with Great Jones We're partnering with experienced contractors and vendors. Everything was destroyed by tenants and they paid nothing. They responded with a phone call saying my lease was not renewed. Companies can ask for reviews via automatic invitations. 12/22/2022. I'm trying to ask what the reason is. But no one wants to do anything about. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please let us know if you received the final funds. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Heres my Work Order Number 298332-313933. Was sent a email a y 11 pm stating that they not renewing my lease and I have 80 days to get out. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. I need to hear from GREAT JONES. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting..