Watch this short video to set up or follow the steps below it. But if you cant move it, dont worry, your disc will work OK. Find a spot between your hub and the weak wi-fi area. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. No action required - it takes approximately 60 seconds to fully turn on. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. Step 5. You'll need to set up a BT ID to access the My BT app. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. on Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Also, placing it in a ventilated room more often is best. Tried resetting the disc several times. 18h07. Dont put the disc on fragile surfaces to avoid breaking or scratching. 13-04-2019 After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Hi@gibbylinkswelcome to the community and thanks for posting. The LED will flash blue slowly. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. No action required - it takes approximately 60 seconds to fully turn on. You need the My BT app to find out where to place your discs for the best signal. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. The LED will flash blue slowly. Only your first disc can be connected to the hub (router) using an Ethernet cable. You must connect them with an Ethernet cable through another disc. Your first disc will use the Ethernet port to connect to your hub (router). If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Wait for the color to switch to solid blue and turn off the device. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. Proceed to the location in your house BT app is guiding you. Follow the simple steps below for troubleshooting this problem. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. Wait until the LED turns purple, blinks blue, and then turns solid blue. You can now unplug the cable. Where should I install the Wi-Fi extender? This will guide you through the set-up and suggest the best location for your disc. Plug your Wi-Fi Disc into a power socket and turn it on. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). Everything you need to know about BT WiFi disc. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Wait for the final results from the app. You can use the ethernet port on the disk to pair it with your hub. Wait a few seconds for the completed connection. 27-03-2019 19h54. 22h29. Try restarting your Whole Home Wi-Fi. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Is there another way to pair it without connecting to the router by Ethernet cable? Step 3. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. If you want to replace it, ask the helpdesk to change the new one. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Unplug the Ethernet cable from both devices. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". This article is the right option for you. Set up the BT disc through an Ethernet cable. You'll need to update your wireless devices with the new details. Press the power button on the back of the disc to switch the disc off. I'm sorry to see you're having problems with your complete wifi disc. F. ollow the complete guide to double-check the disc's location: Step 1. I can't install an add-on disc. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Go to your hub's settings in the My BT app and choose Update wireless network. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Open the Hub Manager by typing 192.168.1.254 in the browser. Here are detailed steps for restarting the hub: Step 1. In this case, it means the BT WiFi disk can not be connected to the network. It is one of the best ways to troubleshoot the problem quickly and effectively. Then you can get connected and online straight away without your broadband being activated. But if you cant move it, dont worry, your disc will work OK. If you're still having problems, use our online troubleshooter. After removing the hub in the third step, you must pair it again and set it up. Step 4. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. Below is the simple instruction to complete this process: Step 1. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Alternatively, follow the steps below to connect using an ethernet cable. I have several devices connected to this switch and they all work just fine. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? I've sent you a Private Message with details on how you can get in contact with the mod team. 20h43. 31-01-2019 In the My BT app, go to Hub settings and select Update Wireless Network. You can do a location test with WiFi Disc, power supply, and phone. When this process finishes, the disc will appear solid blue. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. Add the new network name or password. Take a look at the video and information below about getting set up. Another way you can use for BT Wifi discs setup is to use a mobile app. The sales rep should really make this clear if so. How do I Change the Name of My Wireless Network? It will then connect wirelessly to the hub after a few mins. Does a Wi-Fi Extender slow down Internet speed? Thanks but it's only disconnected 2 maybe 3 times over 8 months. 15h25. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. On the other discs you can use the Ethernet port to connect other wired devices to the network. Ask questions and share tips with other people 24 hours a day. 17-09-2019 Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. Again the light will turn a solid blue. Contact BTs ISP if you still see the red light. You can consider this method as the last resort, even if your Shaw modem flashing green. If the problem continues please contact the helpdesk. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. However, one disk of him is sufficient for most properties. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Step 4. Step 5. Yet, you can not do this if you use Premium Home WiFi. Sure enough, we see a 75% increase. BT WiFi is for users who must put up with patchy WiFi spots. First check the Ethernet connection from your hub (router). 15h25. On the home screen, select More, Your wi-fi network and then Set up new disc. Do you find it difficult to set up the disc? Finally, if the first two attempts can not solve the issue, call the number on the BT website. Step 4. The extension can never, however, be as quick as your router, so that is all it means. Only by factory resetting all three in that order did everything work together. I have gone through the set up procedure multiple times with the same end results. Unplug the disc from the mains and plug it in at the preferred location. Step 2. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. You can follow internet usage, bill, and products of the UK companys extras. Built-in wi-fi technology automatically . If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. This will take you through the setup and suggest the best place for your discs. on It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. Thanks for making and sharing it! Tap Save to confirm the modification or change the settings. Dont use another power adapter. 30-03-2019 Go to Advanced Settings and choose Wireless. 17h39. 15h30. If you're a new customer, we'll have created your BT ID when you joined. Restart is one of the simple and popular methods to help you solve technological problems. The light will change to flashing red, but will go back to solid blue after a few seconds. So I don't consider it to be a major issue. Step #2: Power Cycle or Restart the BT Smart Hub. If you don't have this or want to know more see What is a BT ID and how can I get one? on Usually this is about halfway between the two devices. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Step 5. Do not use it if it is damaged to prevent danger. A quick guide on fixing BT disc flashing red. on The LED is permanently red and the new disc doesn't appear in the app. We offer you a detailed step to help you set up BT disc quickly without hassle. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. Ask for support from BT team if you have issues. Watch this short video to set up or follow the instructions below. The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. 2h37. Ihad the same problem as Jim. The LED is permanently red and the new disc doesn't appear in the app. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. It's aimed at people who have to put up with patchy WiFi spots at home. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. The best way to connect the hub and disc is to follow the instructions in the My BT app. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. Step 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. However, this information is not applied for Xfinity modem blinking green. Find the best location for your disc using the My BT app's disc location checker. 3. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. If you're an existing customer, you've probably already got one. The red light often indicates a potential problem when it appears on your device. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Go to your nearest store or order a new shop online for new cables. You can also use the Ethernet ports on these discs for devices such as TVs and printers. Remove My BT app and BT Whole Home WiFi on your device, Step 3. 19-08-2019 Step 1. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. 19-08-2019 20h48. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. Step 3. If you encounter any issues, access the BT official website's support team. The range of the discs can vary significantly depending on the operating environment and the location. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. What's the Admin password and why do I need it? Alternatively, follow the steps below to connect using an ethernet cable. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. This will guide you through the set-up and suggest the best location for your disc. @JimWooly21Thanks for posting and welcome to the BT.com community forums. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. 1. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. Working out the best location for your Complete Wi-Fi Disc is straightforward. Does the disc have to connect via ethernet? Avoid obstructing it with the carpets or blocks. Announcements, Guides & Community Updates. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. This is phenomenal. on What's the Admin Password, and Why do I Need it? You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. The app will indicate a poor location by shining the yellow light. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. I have had the SH2 and Disc for over 9 months and it has never lost connection. There's one . Step 2. 20h19. The LED is permanently red and the new disc doesn't appear in the app. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. These easy steps will quickly have you up and running. In the unlikely event that a disc gets too hot, it will turn off automatically. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. 3. Ask for an engineer to install Openreach if you dont have My BT app. on You can do this from the Settings menu or manually turn each disc off then on. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Select the Begin Location Test option by tapping it. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. 10-07-2020 Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. This is the process to pair them without the app. . Besides, you also update the useful information about this device from our post. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. Use the disc location checker in the My BT app to find the best location for your disc. This is similar, but without using the BT Smart Hub 2. You need to activate it by following the instructions in the email we sent you. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). 20h02. 01-04-2019 If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. 17-08-2019 19-08-2019 If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Do BT Wi-Fi Discs work with other routers? gibbylinks. 15h36. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. on For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Maintain the rooms temperature from 0 to 40 degrees Celsius. Lastly, you will search and scan the My BT QR code. >. Not got the app? If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. How do I set up port forwarding on my BT Hub? Use the disc location checker in the My BT app to find the best location for your disc. How to connect a BT Complete Wifi disc? Wait until the disc has cooled down before turning back on. Use a needle or paper clip to press the factory reset button for about one second. Try moving the disc closer to the one connected directly to your hub (router). The best spot is a clear space off the floor close to a power socket. If you're an existing customer, you've probably already got one. What does the orange LED on the disc mean? On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. My BT app has been intelligently updated to be your perfect Wi-Fi companion. on If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. Problems with Complete Wi-Fi, what do I do? To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. 17h28. In the My BT app, go to Hub settings and select Update Wireless Network. On the home screen, select More, Your wi-fi network and then Set up new disc. Step 6. Do not use it if it is damaged to prevent danger. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. I have one of mine connected to an 8 port switch! If you're still having problems, use our online troubleshooter. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Step 1. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Not got the app? Running the WiFi Discs setup again is the next step you need to take. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. on Step 5. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. Restart is one of the simple and popular methods to help you solve technological problems. The quickest and easiest way is by using the BT Business app. Press the power button on the back of the disc to switch the disc off. 11-07-2020 If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Hi@JimWooly21 thanks for the update and good to hear all is working ok now. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. This is a must-have device if you face speed problems anywhere in your house. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. The BT WiFi quantity you need depends on your houses size. After that, you must take out the Ethernet cable from both the disc and the hub. I can't install an add-on disc. Mode 1 setting offers you the best performance with the optimal speed and range. The hub's administrator password allows you to log in to the device system. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Between your router and the Wi-Fi dead zone, place the extender. Re: Does BT Wifi disc require a physical ethernet connection to work? Press POWER on the device again to turn the hub on. This will guide you through the set-up and suggest the best location for your disc. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. Do you want to learn how to set up a BT WiFi disc with simple steps? Within two minutes, follow the instructions on your device to connect. You can then use the lan port on the remote disk to connect other devices to your network. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc.
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