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We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. If you have any complaints regarding this post kindly . Do you recognise these fly-tippers? Are you the owner of any commercial copyright on this page? To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. They don't collect things on time and bins go missing and are not replaced. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. However, the approved development would not have been different even if the fault did not occur. These adverts enable local businesses to get in front of their target audience the local community. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. All product and company names are trademarks or registered trademarks of their respective holders. She also complains about the way the Council handled her complaint about this matter. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Thanks for getting back to me. Help us improve our site by giving feedback. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. However it was noted that the number 1. file:///tmp/www.merton.gov.uk/foi. SocietyWorks Ltd But we have found fault with the Council's records keeping about reasonable adjustments in its communications. This website and associated newspapers adhere to the Independent Press Standards Organisation's I would like to request information on the number of complaints received a case management system could be used to manage these I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. If you think it would help to publish regularly the information you have Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Booked a bulky waste collection which I paid for. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. It has agreed to pay Ms M 350 for the avoidable distress caused. The Ombudsman has found no fault. 12 months later and "further examples" of these problems are still prevalent. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). The Council will remedy the injustice this caused with the actions listed at the end of this statement. Head of Information Governance advised that there was not currently Separate rights of appeal. We have now considered your information request as set out below. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. The officer dealing with your request has asked for clarification on the The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Merton is divided into 20 wards, each electing three councillors. appeal against the decision to exempt any part of your request, you should a method to determine when complaints were chasing progress on You can find contact details for Merton Council above. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. 5AF. Information provided by various external sources. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. The Council is at fault for missing collections and poor information about its procedures. council cannot take complaints about accumulation of rubbish/waste on "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Regulations 2004 within 20 working days. Report a problem with this page. Statement from the Council Leader, Councillor Ross Garrod. About this website It has agreed to apologise and pay her 250. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. "Such delays erode the confidence of complainants that their concerns are being taken seriously. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. If you have copied us in on your response to an FOI request, we will store Please see Suggested companies are based on peoples browsing tendencies. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Please report any comments that break our rules. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. It needs to apologise to Miss T and pay her 750. Those ads you do see are predominantly from local businesses promoting local services. <> But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Here are 8 tips for writing great reviews. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Merton Borough Council, Download a zip file of all correspondence. The Council has agreed to apologise and backdate a recent increase in her personal budget. contact IPSO here, 2001-2023. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. Help us protect your right to hold public authorities to account. Telephone: 0303 123 1113. As soon as I hear back from you we can continue processing your request. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. | issues. Please try and keep your message as brief as possible. If you have a complaint about the editorial content which relates to There was no fault in how the Council dealt with the school transfer. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. #CostofLivingMerton. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. We provide commercial Noise Nuisance: 020 8545 3025. Comments are moderated so may not appear immediately. If you subscribe to the garden waste collection service you can find your collection days using the link above. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. 2004 Information request. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. They don't collect things on time and bins go missing and are not replaced. Id kindly request to receive the data in excel or .csv format. site. quoting the FOI request number and we will get in touch with you. Contact us if you think it should be reopened. The Council took far too long to complete adaptations to Miss T's home. New Customers. Refuse Collection: 020 8274 4901. This was the response that I received. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. endobj Ms M has complained about the way the Council has handled the child protection case relating to her son. endobj Run by Volunteers and powered by Alaveteli. If you are complaining about Housing Services, we use a two-stage complaints process. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Data returned from the Piano 'meterActive/meterExpired' callback event. And with how it managed the complaint. Numerous photos of black rubbish sacks, furniture and. He says the Council's complaint response was poor. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Please note a further warning letter will be posted around the surrounding area of the incident. Extortionate parking costs, up to 23:00 hours, 5 days a week. Thank you for your Freedom of Information request detailed below. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. 020 8545 4634, Visible links I apologise and offer to pick up the cigarette butt and put it in the bin. Companies can ask for reviews via automatic invitations. If you are dissatisfied with the response provided you can Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. question highlighted below. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. This website and associated newspapers adhere to the Independent Press Standards Organisation's "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Environmental Health: 020 8545 3212. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Social Services (office hours): 020 8545 4226. If you are dissatisfied with the handling of your request or wish to Ms X complains about the way the Council dealt with planning applications from a neighbour. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. <> the Freedom of Information Act 2000 and Environmental Information As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Data returned from the Piano 'meterActive/meterExpired' callback event. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. Contact the Web Team The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste).