APPLICATION FOR MOBILITY PASS metroCARD Special Pass. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. We can only track, cancel or replace registered metroCARDS. We have detected you are using an out-of-date browser. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims The vending machines can also recharge Metrocards. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Tram, Adelaide, South Australia South Australian Tourism Commission. You cant buy these cards from retailers. Any value on your card when its lost or stolen is not refundable. New passwords need to be between 8 and 16 characters long. Find out more. The journey from the airport to the city takes around 15 minutes. Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. -&. You have two years from the expiration date to transfer any remaining money to a new card. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Contact us to cancel your registered metroCARD as soon as you notice it is missing. When you buy a metroCARD there is an upfront cost for the physical card. If the issue youre having is listed on this page, fill out and submit the related form. Each time you submit the form, well enter your name into a drawing to win free rides. When you validate your metroCARD on a bus, train or tram, watch the screen. Copyright2020. 130 Livingston Street Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. You will need to show it to your driver or inspector if they ask for it. PK ! If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . You will need a standard Metroticket or metroCARD to board the bus. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. After that time, the expired MetroCard must be sent to MetroCard customer claims. How long do I need for my trip to Australia? If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. SMS If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. mailed in. International seniors are not eligible for any concessions. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. We deduct a $5 administrative handling fee from the refund amount for the second claim. By clicking any link on this page you are giving your consent for us to set cookies. visit us at the InfoCentre Adelaide Railway Centre. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Check eligibility if you haven't already done so. If you'd like a response, please contact us. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. some basic information about the deceased, such as their name and phone number. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. "resetPassword": { Bikes are allowed free on trains after 9:00 am until 3:00 pm. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. "startScreen": "gigya-reset-password-screen" }, { Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. A replacement card will cost you $5. Brooklyn, NY 11201. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. You need to validate the metroCARD within 3 months of buying a recharge. Please tell us how this page helped you. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. Find out how you can request a replacement card if yours is lost, stolen or broken. "profileUpdate": { When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Document #: 9213000 Version: 5Page 1 of 4. We can't respond to what you write here but you can contact us instead if you'd like a response. Visit new.mta.info/farehelp. They are good for people who use transport frequently. Each Metrocard has its own unique number that, once registered, is unique to your account. You can use a metroCARD to pay for this airport service. All prices quoted are in Australian dollars (AUD). You can now recharge your MetroCard online! Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. You can keep your Metro account safe and secure. }, Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. Version 2.3.0.0 SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . It was originally scheduled to become fully operative in early 2013. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. If you need help with something in person, you can book a time to come to our Customer Service Center. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. Temptation Sailing, Adelaide, South Australia Tourism Australia. During certain planned service changes, you might receive a GO Ticket from a station agent. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. You can file up to two claims per calendar year. moving from a student metroCARD to a concession metroCARD), youll need to buy the new metroCARD and pay any difference to round the balance up to the nearest $5. Other Metro agents cannot issue replacement cards or transfer balances. People who receive certain payments from Centrelink can apply. To use the network, its recommended that you purchase a MetroCard. ), Everything you need to know about fares and tolls in New York. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Please don't include any of your personal information in this box. A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. Copyright2020. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. . Order an interstate Seniors Card member 14-day free travel ticket. Your refund will be credited back to that card. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Refill it the way you normally would. Attribution 3.0 Australia Licence. You cant transfer or get a refund for time left on an unlimited-ride card. For more information about visiting Adelaide, visit the Adelaide Metro website. You can do this by clicking on 'update my details'. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. The Adelaide Metro JetBus travels between Adelaide airport and the City. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. You'll need to supply us with the number of the credit or debit card you used. Thanks for your feedbackWe use what you tell us to help improve the website. Find out how you can request a replacement card if yours is lost, stolen or broken. You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. The trains and trams have the recharging stations on board atleast now. You can also check the balance remaining on your card and check transaction histories after you log in. "validationUrl": "/bin/ta/postauth", If you need to order tickets for more than one Seniors Card member, you must submit one form per person. You can also speak with an OMNY customer service representative by calling 511. } Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. "taIdRetryLimit": 3 You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? You can sign up to join the community of customers who fill out our quarterly Customers Count survey. Rates are indicative based on the minimum and maximum available prices of products and services. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. Use the service finder to locate a metroCARD agent near you. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. A customer service representative will assist with processing a refund. Please check back later to finish subscribing to service updates. These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. You can do this, You can use a contactless credit card, debit card or mobile device to. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Treat it like cash. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. Please tell us what you were trying to do and why this page was unhelpful. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. Improve this listing. The service runs every 10-15 minutes from around 7am to midnight. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", SENIOR_1234567. You can order a replacement card by: Logging into your online account if you have previously registered. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Email. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. Scroll down and tap Add Card. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. Find out more about discounted travel with a Visitor pass. Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. If you do not have an online account, just call03 366 88 55and we will block your card for you. This is your best option. Visit adelaidemetro.com.au or call 1300 311 108. In short, unless things have changed since I looked last, there is no way a mobile phone app . More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. It was introduced in 1987 and was intended to be used for only a few years before being replaced. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: Adelaide is serviced by Adelaide Airport (ADL) near the city centre. We can transfer credit from lost Metrocards, to replacement ones. Find out how you can update your personal details online or via phone. Please note that any changes will be completed when the metroCARD is next validated. Have a $5 bill in hand or some shrapnel Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. If you have auto recharge setup on a metroCARD, cancel that, too. (Cards purchased with cash are not protected. Enjoy the trip you took on the H30 and the rest you cunt. The system is managed by Adelaide Metro and is usable on their bus, train and tram services. Brooklyn, NY 11201. $4.24per day remaining on your 30-Day card, and. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. "startScreen": "aus-link-account" Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. "campaignIntegrationUrl": "/bin/create/recipient", How should we update you? You can choose the value of your auto recharge. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. q3$eS:c*x! Your refund will be credited back to that card. "event": "taCustEvent", MetroCard Customer Claims The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. For more information about visiting Adelaide, visit the Adelaide Metro website. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. change the name on your metroCARD account. There are several options for reaching the city from the airport. Update your details "screenSet": "Aus-V3-RegistrationLogin", Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. 130 Livingston Street Adelaide has a useful tram service that operates through the city centre and inner suburbs. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. When is the best time to visit Australia? Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. Welcome to Tourism Australia. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. You dont need an online account to use a metroCARD. "screenSet": "Aus-V3-RegistrationLogin", Vending machines at stops and stations dont accept cash. The City of Adelaides cycling networks make riding around the city easy and enjoyable. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Public buses are an easy way to get from Adelaide Airport to the city. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. If you have any issues, please call the InfoLine on 1300 311 108. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information.
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