The quickest and easiest way is to log into your Optimum account and select the Pause option. Once youve made your selections and confirmed that all the details are correct, recording will begin automatically. 0000001788 00000 n Some of these boxes are advertised as lifetime or commitment-free, although they may require an upfront charge or be bundled with other services. They also include all the local channels (ABS, CBS, NBC, Fox) in the service, which is a great. When you need to pause live TV, press PAUSE and the program will stay paused for up to 15 minutes. Press PLAY when you want your program to resume. Rewind a live program Press REWIND to move up to four times faster than normal. The arrows on the status bar show what speed youre rewinding at. Press PLAY to resume watching at normal speed. Yes, you can pause Optimum at any time. 0000001353 00000 n Otherwise, you can watch it on demand when it finishes. 5 Why does my DVR cut off the end of shows? 0000014111 00000 n Third, check the cables themselves. We're looking forward to helping make this right. To start recording, press the Record button on your remote, then select either Record This or Record Series. Can you advise if there has been any troubleshooting done on your end, and what's been done if so? Do you have that? To cancel Optimum service, call Optimums local customer service line for your region. If the power indicator light is off, then the power outlet may be defective. If all the above steps dont work and youre still experiencing issues with your cable box not getting a signal, then you should contact your cable provider for further assistance. Make sure the power cord is securely plugged into the back of your cable box and the outlet, and that the HDMI cable is connected to the HDMI port on both your TV and your cable box. You can still fast forward, rewind and jump using the The cost of DVR service with Optimum depends on your specific TV package. +Press REC to get to Recording Options. Yes, Optimum does offer a discount to seniors. And if you directly compare Streaming Services with Optimum, then with the base price of Optimum, you will get Youtube TV, Hulu and Sling TV. 2022 Shaw Communications. It's so irritating. Then choose which Alexa devices you want to control your TV and tap Link Devices. Hi there @Jparsons! If the power is out, then the cable box is not receiving any power and could not be connected to the network. Save my name, email, and website in this browser for the next time I comment. Why are my attachments locked on Cold War. If there is not a replay option, then the only way to re-watch the stream is to watch a recorded version of the stream, which the streamer or platform may have saved. 200 Jericho Quadrangle 0000151103 00000 n , I've been a loyal customer for 4plus years now and this is truly annoying the heck out of me, Hi, @user_cf5646. To view your recordings, simply go to the My TV menu and select Recorded TV. 0000015888 00000 n When the front panel on the digital cable box displays the time, the reset is complete. See also: Optimum Overview | Optimum Channel Lineup | Optimum Internet | Optimum Bundles | Optimum Customer Service | Optimum Availablity Map | Optimum Hidden Costs. The recordings are saved on a hard drive, so you can access them any time you want. I dont understand what happened I was able to pause, fast, forward rewind. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. 87 0 obj <> endobj xref Besides, support will NEVER fix the problem. I've tried Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. It sounds like the only solution is to drive 30 miles and exchange it at the nearest Xfinity store. Can you direct message us your name and address, please? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. WebRewinding from live tv not working Let's say we are watching a car chase on live tv and I am in the kitchen. Yes, Optimum does offer DVR service. I need help before I decide to cancel my service. Standard Live Cable TV channels: CNN, Discovery, Lifetime, etc. . Make sure that your account is fully closed and any equipment is shipped back by the end of whatever billing cycle you want to be your last. However, there are a few ways to ensure you dont miss any of your favorite shows or important moments when they happen. Any normal channels? Wait about five seconds, then plug it back in and allow the box to reboot, which takes about three minutes. I wish I could just talk to someone at comcast, but of course you can't. %PDF-1.3 % Hi there, @user_0ed6e9, thank you for commenting and sharing your experience on our Xfinity Forums. Now I cant do none of that. No you cant rewind it, but you can click the Start Over button to watch the program from the start, even after it has already begun. 5. Call Optimums main sales department at +1-866-200-7273 to add new Optimum internet, cable TV, or phone services to your account. Your PVR should be buffering the "live" feed, which should allow you to "rewind". You also get access to Optimums network of WiFi hotspots and its On Demand library, so you can enjoy streaming media on the go. If you dont have one or dont remember it, go to optimum.net/idhelp or Channel 903 on your TV. Scan this QR code to download the app now. Optimum Channel This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Seems like a flaw in the system as it affects many many customers. z@s@vop 7 @fEd\\ 2GH ,!^w!VmgIE";khe>^%it'ya%n4W#;ol^d2NbLmV^yVX2n7gmU]T,|$%uK/@hy.wz_[h8?mQy8T*-| tis,W4`JM-;)RXH4& QXJAnJmq&^-a2~}{/ E]KIrcihn\Vz4P(rv\O ?Y;rx^'/eD l[voJ|&&I~_#jz}UPwxW,b8"O"zpr% ( A B, @pqy L}. This lets you start, stop and manage recording from outside the home, as well as search for programs, set up auto recording for your favorite shows and receive recommendations for programs to record. This can be helpful if you are experiencing issues accessing channels, slow response time when navigating menus, missing saved programming information, or other issues. Thanks! I've tried everything available to me by Xfinity but nothing has worked. Your future is only a connection away. The action you just performed triggered the security solution. These devices will typically allow you to record more hours of content than the models offered by the cable companies, and they often have additional features like online streaming and access to third-party apps. If you want a response from the company it is best to contact Customer Support. Your Shaw PVR cannot "fast forward" on a "live" feed, because the PVR has not yet received the stream. Customers who choose this plan also get a free Optimum Altice One box, which allows them to quickly access content and easily manage settings. sKYI\=N 2T#j`LK^@.p\67#>$tDdj-I%I1?^kE0rMA5hbQP&Qt.-KTlK/:dmfF3(m';{y^8>ArFe""a:$C(a8 hWioFKIeF@K+ M$#ow):m~Xr7V1c 2DKItid"J\GawK4WEUg+8b0vu 3l189&^]=dy6cn1 ,6J?>,8o=68 {pEGnfT2m98R43jLM5SbR{UQ;I5K[2Sc~XKf$]m|bFSVOFZ d-=zG4zOt>4NiDc%:)>SATRE3jiNtEtC_~B-b^li\]LMY6 ).1]Wq*}UsAla8Rf55@wf6j^>;X K`Gp9 I believe the buffer was 2 hours however using the Samsung built in timeshift it appears that I have to manually activate it in order to have this facility? Second, check your remote and make sure the batteries havent run out. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If your cable box is not working properly, there are several steps you can take to try to get it to work again. WebIf you are connecting to a Dish TV, you will have to go into your TVs settings and enter the code that appears on your screen in the Alexa app. Thanks for bringing your TV plackback issues to the attention of our community! The cookie is used to store the user consent for the cookies in the category "Performance". We will be asked to do a refresh, it might work for awhile, then the issue will return. Check out our Optimum customer service, TV port, and slow internet guides to figure out your next troubleshooting steps. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. + Visit optimum.net, sign in with your Optimum ID and password, and select DVR next to TV in the top navigation bar. + Download the Optimum App at optimum.net/app. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Click the direct message icon ET on Saturday. Does it? A digital video recorder, commonly known as a DVR, is a device that records television programs. However, it is important to note that your service agreement may require that you pay a fee for the downgraded package and associated installation costs. and our With my Humax PVR I could pause and rewind live TV by default. If that still doesnt work, try plugging in another cable box and seeing if it works. Rewind a live I have checked the batteries in my remote and they are okay. 1. WebTry resetting your cable box by unplugging it from either the wall outlet or the box itself. Recently, I lost the ability to Pause, Rewind, and Fast Forward live TV. WebGo with Google's tv offering or literally anything else. Is this the first time that you've run into this issue? If a customer wants to add premium channels, like HBO or Cinemax, they can do so at an additional cost, but the basic Optimum Senior Plan comes with plenty of great features and options. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hello @user_25a163. Actually you should be able to fast forward a live feed. You have up to 300 hours of Standard Definition (SD) or up to 75 hours of High Definition (HD) in storage space. You wont have to pay your full bill during each billing period, but youll still have to pay a small monthly fee while your service is paused. Do not ask or give PII. One button on your remote should go "back" 15 seconds, each time that you press that button, to the limit of the amount of buffered content. You can't fast forward live tv unless you have previously paused it or have rewound it. In the top right corner, you'll see a little chat icon near the bell icon. 0000126097 00000 n Option 1 Unplug your cable box from either the wall outlet or the box itself. However, you may visit "Cookie Settings" to provide a controlled consent. During the reset process, the digital cable box will display hold followed by turn on. The Xfinity Stream app and stream website do not have the option to pause live TV. Search for Xfinity Support, if needed. Hearing from our happy customers is what motivates us to 0000011574 00000 n Regarding Live TV, the pause and rewind options at the moment are only available on the "Osprey" box (DirecTV Stream box), Apple TV After that, you will need to re-enter any programming information (such as parent control settings, additional equipment like a DVD player or VCR, or channel favorites) that was stored in the device before doing the hard reset in order for your cable box to function properly. First, you will need to contact Optimum customer service and explain that you would like to downgrade your package. Seven Altice Mini boxes, but they require an AlticeOne modem/router/STB. Optimum offers a variety of packages that offer different levels of service. 0000000896 00000 n I did a reset but that didnt work. This plan includes access to over 220 channels, including entertainment, news, sports, and On Demand programming. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. Every Samsung STB out of the house (because they keep failing). The users must press and hold the reset button for ten to twenty seconds and the DVR will be reset. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This website is using a security service to protect itself from online attacks. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Which is correct poinsettia or poinsettia? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Says top box function not available same as many of the other comments here. 97 0 obj <> endobj Some cable companies charge you a monthly fee to rent a DVR and require you to pay a monthly service fee to use it. Then, press FF, to see if those 30 seconds have been "buffered", and if the playback from the buffer is at a "fast-forward" speed. You can also use the Optimum DVR service to record your shows and watch them later on your own time. Seven Apple TVs with the AliceOne app. WebIt's the deadliest job on Earth: crab fishing off the Alaska coast o See more. However, the vast majority of the country still gets their television through a cable box. Remote control sticking on fast forward and rewind when watching live tv Go to solution Hi, when I am watching live tv, if I try to rewind to a few minutes to rewatch something, my remote keeps rewinding until it gets to when I started to watch the programme. o8Iq6;5S1A_hV1HvUqRfJTF/ZA O"$RfQ2X You will also need to discuss returning any equipment that was provided with your current package and make sure it is returned in a timely manner. Finally, you can purchase standalone DVRs from many major electronics stores. But you can resume enjoying your Optimum bundle when you get back. You can also go to a local Optimum store and choose to pause your services. Love, who won over the judges with a performance of her original song Boulders on Sunday, failed to score a spot in the top 12. You can pause Live TV, Rewind and Record Live TV and also do series recording via your Unfortunately with them being so big I think they lost communication with customer feedback. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. They do have 'my5' (at least on my x90J), but the others are planned for this year, according to Sony. 0000009854 00000 n Optimum DVR offers a variety of features including the ability to record and store up to 200 hours of HD programming, pause and rewind live TV, record two shows at once, access and stream recorded shows from anywhere, and more. Watch TV on your own schedule: record, rewind and rewatch your favorites! Bummer! There is no buffer. Who is the owner of Cablevision Optimum West? @user_0ed6e9 I don't believe it has anything to do with the Xbox gaming box. ET on weekdays and 9:00 a.m. to 1:00 p.m. These cookies ensure basic functionalities and security features of the website, anonymously. You have to go through the entire online troubleshooting every time, first. Web Pause a live program, rewind and play a portion of it back again and fast-forward to catch up to live TV. 66.33.216.187 What can you do about your Optimum TV or internet service if youre leaving for Florida, spending the summer eating lobster rolls up in Maine, or moving out to Long Island or New Jersey? This website uses cookies to improve your experience while you navigate through the website. A hard reset on your cable box is a procedure that will clear all data stored in its memory and restore the device to its factory settings. Yes, there are DVRs that dont require a subscription. This could be due to a power surge in your area, in which case you should attempt to reset the power outlet. Depending on your account, there may be a small fee for this. WebLive TV If I miss the start of a live program, can I rewind it? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Make sure you are signed in with your Xfinity credentials. Please post here if you figure out the issues. Plus, live sports (if that ever happens again) still relies heavily on broadcast television, and requires some form of recording for delayed/on-demand viewing. I have unplugged the Altice 1 box and that didn't help. RBFunk Pause live TV stopped working Recently, I lost the ability to Pause, Rewind, and Fast Forward live TV. 0000102473 00000 n I never thought of it as having to do with the xbox, but now that you mention it, my son did just hook up his. In this case, you should call your cable provider and inquire about a replacement cable box. 0 Its also possible to control your recording from anywhere by using the Optimum App, either on a mobile device or computer. 0000001663 00000 n Aggravating. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies.
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