Sandhya Tandon, Head of Quality for Bharti Foundation has over two decades of experience in driving excellence at leadership position. She was Head of Customer Experience and Operational Excellence at an e-commerce company, prior to joining Bharti Foundation. With experience spanning Telecom, Insurance and E-Commerce, she is a certified Black Belt and a project management specialist. Having driven various projects across her career impacting revenue, cost and customer experience, her role at Bharti Foundation involves driving the excellence agenda from the stakeholders’ perspective. As Head of Quality, her responsibilities include working with internal and external stakeholders, driving change management with a data driven approach.
Associated with CII (Confederation of Indian Industry) since the last 12 years, she contributes as an assessor in the area of Business Excellence for the CII Institute of Quality. Having worked with various large organizations in manufacturing and service sector, she was also part of the group which made the blue print of Zero-defect Zero-Effect for MSME section. She also garnered various awards and accolades, at various forums.
Job Description Academic Mentor
Job Description Senior Executive – Communication