Position Title |
Assistant Manager – Quality |
Band |
1 |
Department/Function |
Quality Management |
Location (City) |
Delhi NCR (Gurugram Honda Chowk Office/HO) |
State |
Haryana |
Region |
HO |
Number of Positions |
1 |
Reporting to (Designation/Role) |
Head – Quality Management |
Reported by (Designation/Role) |
— |
Ideal Age Bracket |
Up to 35 years |
Qualification |
Bachelor’s degree. Relevant certifications in quality (e.g., Six Sigma, Lean) is a plus. |
Experience (in years) |
Minimum of 5 years of experience in quality management or a related role, with a strong background in quality assurance methodologies. |
Skill |
- Proficiency in change management methodologies such as Lean and Six Sigma.
- Strong project management skills, including the ability to create and manage project plans.
- Excellent data analysis skills to identify patterns and draw actionable inferences.
- Experience with process audits and identifying improvement opportunities.
- Advanced knowledge of Microsoft Office, capable of preparing detailed reports and presentations.
- Strong stakeholder management and communication skills.
- Ability to work effectively as part of a team and collaborate with others.
- Willingness to travel as needed.
Preferred Qualifications:
- Experience with technology-led improvements and familiarity with low code/no code platforms like Zoho Creator.
- Understanding of data privacy policies, information security policies, and various compliance standards (e.g., NCPCR, NBC, UNCRC, Juvenile Justice, NDMA, CPCRC, CBSE Guidelines).
- Experience in the edtech industry.
|
Key Roles & Responsibilities |
- Quality Assurance: Ensure all services meet consistent standards.
- Process Audits: Perform regular process audits, challenge existing processes, and identify opportunities for improvement.
- Change Methodologies: Implement and oversee change methodologies, including Lean and Six Sigma, to drive continuous improvement.
- Project Management: Develop and manage project plans, solve problems using data-driven approaches, co-create solutions with stakeholders, and monitor the implementation of actions.
- Data Analysis: Conduct data analysis to identify patterns, draw inferences, and provide actionable insights.
- Reporting and Documentation: Prepare detailed reports and professional presentations using Microsoft Office tools.
- Stakeholder Management: Manage stakeholder relationships to create acceptance of quality observations and drive joint improvement initiatives.
- Team Collaboration: Foster a collaborative environment within the team, leveraging team strengths to achieve timely and thorough completion of quality tasks.
- Compliance and Standards: Ensure all products and services comply with relevant regulations, including data privacy policies, information security policies, and other applicable standards and guidelines.
|